**Privacy Policy** for Hooks software application. This policy is meant to provide general guidelines for protecting users' privacy and complying with data privacy laws. We comply with all local laws and regulations such as GDPR, CCPA, and others.
At Hooks, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you use our e-hailing application ("App") and related services ("Services"). By using the App and Services, you consent to the practices outlined in this Privacy Policy. If you do not agree with this policy, please do not use the App or Services.
We collect information from users in the following ways:
Registration Information**: When you create an account, we collect personal information such as your name, email address, phone number, and payment details. Driver Information**: If you are a driver, we also collect driver-related data including your driver’s license number, vehicle information, insurance details, and background check information.
Real-Time Location Data**: We collect location data when you use the App for ride requests, providing services, or any activity that involves movement (such as when you are a passenger or a driver). This data helps us offer accurate ride tracking and optimize your experience. Location History**: We may store location data for a limited time to improve services, map accuracy, and provide trip history
App Usage**: We collect data on how you use the App, including interaction with features, crash logs, and performance data. This helps us improve the App's functionality and user experience.
We collect your payment information such as credit card details, billing address, and payment preferences when you add a payment method to your account for booking rides
We use the collected information for various purposes, including but not limited to:
- To process ride requests and bookings, connect passengers with drivers, and handle payments. - To personalize the services based on your preferences and location. - To improve our services by analyzing usage data and feedback.
- To send transactional notifications (e.g., ride confirmations, receipts, or updates). - To provide customer support and respond to your inquiries. - To send marketing communications (if you have opted in) related to new features, promotions, and other offers.
- To comply with applicable laws, regulations, and legal processes. - To prevent fraud, security breaches, and abuse of our platform.
We implement a variety of security measures to protect your personal information, including:
Encryption: Sensitive information such as payment data is encrypted during transmission using Secure Socket Layer (SSL) technology.
Access Control: We limit access to your personal data to authorized personnel and third parties who need it to perform services related to the App.
Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law..
We may share your information with third parties under the following circumstances:
We may share your data with third-party service providers who help us provide, maintain, or improve the App (e.g., payment processors, analytics providers, cloud services)
We may disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, property, and safety of Hooks, users, or the public
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your data is transferred to a new entity.
Depending on your location, you may have the following rights concerning your personal information:
You can request access to the personal data we hold about you and correct any inaccuracies in that data.
- You may request that we delete your personal data. However, we may retain certain information as required by law or for legitimate business purposes.
You can opt out of marketing communications at any time by following the unsubscribe instructions in the email or adjusting your communication preferences in the App settings.
You may request a copy of your data in a structured, commonly used, and machine-readable format
We use cookies and similar technologies to collect information about your browsing activities and to enhance your experience. These technologies may include:
Cookies : Small text files stored on your device to help remember your preferences and activities.
Tracking Technologies : We may use analytics tools such as Google Analytics to track usage and improve our services
You can control cookies through your device settings or browser settings, but disabling them may affect the functionality of the App.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete it immediately.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy within the App or on our website. The "Effective Date" at the top of this policy indicates the date of the most recent revision
If you have any questions or concerns about this Privacy Policy, or wish to exercise your data protection rights, please contact us at